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Frozen Account, Bank Compliance Requests and Account Refusals in Kazakhstan
Payments don't go through, the bank wants documents within three days, or it refused to open an account with no explanation. First we find out who imposed the restriction and on what grounds, then we prepare the answer and close the requirements.
A bank account frozen in Kazakhstan can be the work of several different bodies. The State Revenue Committee (KGD) can suspend outgoing payments by order if a company ignored a tax notice, did not allow a site inspection or registered for VAT too late. The bank can stop transactions and request documents under the anti-money laundering (AML/CFT) law. The Financial Monitoring Agency (AFM) can suspend a transaction for up to 3 business days. Who imposed the restriction determines where and how to respond in the next few days.
We start the review as soon as you contact us. We look at the bank's notice, the tax account and notices in the taxpayer portal, and check for a KGD order. Then we prepare explanations and documents for the bank, or fulfill what the tax authority requires and apply to lift the order. The decision stays with the bank or the state body; we are responsible for a complete answer delivered on time.
Who it is for
- Kazakhstan LLPs whose bank did not process payroll or a supplier payment
- Companies that received a compliance request about a payment to a non-resident
- New LLPs whose bank refused to open an account
- Companies the tax authority could not find at their registered address
- Businesses whose incoming payments from abroad are delayed
Requirements
- A KGD order is lifted once the company fixes the violation; incoming payments still reach the account while it is in force
- A bank must refuse if it can't identify the beneficial owner or the purpose of a transaction
- The AFM can suspend a transaction for up to 3 business days, and a bank for up to 5 business days if it sees signs of fraud
- Since April 19, 2026, the contract registration number must appear in the payment order, otherwise the payment is held
- An unidentified incoming payment is returned by the bank after 180 days
What we do
- Find the cause: ask the bank for the grounds, check the taxpayer portal and any KGD orders
- Close KGD requirements: respond to the notice, register you for VAT, confirm your address during an inspection
- Write a compliance explanation of your business and the transaction, and collect supporting documents
- Prepare explanations for the bank and the AFM within their short deadlines
- After an account refusal, work out what the bank was missing and build a file for a new application
- Check your other contracts, registration numbers, address and tax deadlines so the situation doesn't repeat
Key documents
- The bank's notice, the text of its request or a screenshot of the restriction
- KGD notices and orders, if any
- Contracts, invoices, acts of acceptance, e-invoices and customs documents for the transaction
- The ownership structure down to the beneficial owners
- A document confirming the right to use the premises at your registered address, if the issue is an inspection
How it works
- Your message and documentsyou send the notice, request or screenshot; we tell you right away what else we need
- Cause and groundswe establish who imposed the restriction: the KGD, the bank or the AFM
- Plan and timingwhat can be done, how long it usually takes and what depends on the bank or the state body
- Response and documentswe prepare explanations and documents and file them through your portal or with you at the bank
- Follow-upwe track the response and send more documents if new questions come up
Timeline
We start the review as soon as you contact us; how long it takes to lift a restriction depends on the bank or the state body.
Timelines are approximate: government agencies, consulates and banks set them.
What to watch out for
- An incomplete answer to a compliance request often ends with the bank closing the relationship
- Information about a company not found at its address appears on the KGD website very quickly, usually the day after the inspection report
- Since March 1, 2026, the National Bank, the KGD and banks exchange data daily, so any mismatch between documents shows up at once
- How quickly a restriction is lifted depends on the bank or the state body, not only on how fast you respond
FAQ
How much does it cost?
Our service fee is on request. Government fees, translations, insurance and other mandatory costs are paid separately; we send the full estimate before you sign.
Why is my company bank account frozen in Kazakhstan?
There are usually three possible reasons: a KGD order suspending outgoing payments, a bank decision under the AML/CFT law, or a transaction suspended by the AFM. To remove the restriction, you first need to know who imposed it and on what grounds. We establish that from the bank's notice and your taxpayer portal.
What is a suspension of outgoing payments?
It is a ban on debiting money from your account, imposed by a KGD order. Incoming payments still come through. The order is lifted once the company fixes the violation: responds to the notice, registers for VAT or confirms its address.
What is bank compliance?
It is the bank's unit that checks clients and transactions under the AML/CFT law. It may request documents and explanations for any transaction and must refuse if it can't identify the beneficial owner or the purpose of the transaction.
Why did the bank refuse to open an account for our LLP?
A bank may refuse under the payments law, the AML/CFT law and the Tax Code, including for an LLP registered online through egov. Most often the bank lacks information about the beneficial owners, the source of funds or the nature of the business.
Why wasn't a payment from our foreign client credited?
Since April 19, 2026, the contract registration number must appear in the payment order, and a payment with incorrect details is held. An unidentified incoming payment is returned after 180 days, so the details are worth checking right away.
What if the tax authority couldn't find us at our address?
Refusing an inspection or ignoring a notice is a ground to suspend outgoing payments. To get out of this status, you need to visit the tax office with an explanation and a document confirming your right to the premises. We prepare both.
Do you guarantee the result?
No. Decisions are made by government agencies, consulates and banks. We are responsible for preparing and checking documents, filing and support, and we tell you about the risks upfront.
Related programs
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We will check whether the program fits your citizenship, income and family, and send an estimate with the full list of costs.
